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Frequently Asked Questions

Find answers to common questions about our products, ordering process, shipping, and more. If you can't find what you're looking for, feel free to contact our support team.

Products & Ordering

5 questions

Shipping & Delivery

4 questions

Returns & Exchanges

4 questions

Payment & Pricing

4 questions

Warranty & Support

5 questions

Still have questions?

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Frequently Asked Questions

Products & Ordering

What types of laboratory equipment do you sell?

How do I place an order?

Do you offer bulk or institutional pricing?

Can I get a quotation before ordering?

Are all products brand new?

Shipping & Delivery

Do you ship nationwide in Bangladesh?

How long does delivery take?

What are the shipping costs?

How can I track my order?

Returns & Exchanges

What is your return policy?

How do I initiate a return or exchange?

What if I receive a damaged or defective product?

When will I receive my refund?

Payment & Pricing

What payment methods do you accept?

Is my payment information secure?

Do you offer cash on delivery?

Can I pay in installments?

Warranty & Support

Do your products come with warranty?

What does the warranty cover?

Do you provide installation and training?

What if I need technical support after purchase?

Do you provide calibration services?

Still have questions?