1. Introduction

Welcome to Dellmed Scientific Lab. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (Cash on Delivery)
• Order history and preferences
• Device and browser information

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Time zone setting and location
• Operating system and platform
• Pages visited and navigation patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order updates and important notifications
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. This includes:

• Encrypted data transmission (SSL/TLS)
• Secure password storage with industry-standard hashing
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through verified payment gateways

5. Data Sharing and Third Parties

We may share your data with:

• Delivery partners for order fulfillment
• Shipping partners for order delivery
• Service providers who assist in operating our website
• Law enforcement when required by law

We do not sell your personal data to third parties.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for accounting purposes.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: dellmedscientific@gmail.com
Phone: +880 1521-425516