Returns & Exchange Policy
Your satisfaction is our priority. We want you to be completely happy with your purchase. Review our return and exchange policy below.
7-Day Return Window
Returns accepted within 7 days of delivery
Original Condition
Products must be unopened and unused
Full Refund
Get your money back or exchange for another product
Eligible for Return
Items that can be returned or exchanged
Unopened Products
Products in original packaging with all seals intact
Wrong Item Delivered
If you received an incorrect item, we'll arrange immediate replacement
Defective or Damaged Items
Manufacturing defects or damage during shipping (must be reported within 48 hours)
Complete Accessories
All original accessories, manuals, and documentation must be included
Non-Returnable Items
Items that cannot be returned or exchanged
Opened or Used Products
Products that have been opened, used, or assembled cannot be returned for hygiene and quality reasons
Consumables & Chemicals
Laboratory consumables, reagents, and chemicals are non-returnable once delivered
Custom or Special Orders
Items ordered specifically for you or custom-configured equipment cannot be returned
Sale or Clearance Items
Products marked as final sale, clearance, or special promotion are non-returnable (unless defective)
Items Without Original Packaging
Products missing original packaging, labels, or accessories cannot be accepted
How to Return or Exchange
Follow these simple steps to initiate a return
Contact Us
Email us at dellmedscientific@gmail.com or call +880 1684-248220 with your order number and reason for return.
Get Authorization
Our team will review your request and provide a Return Authorization (RA) number if eligible. Please do not send any items without authorization.
Pack the Item
Securely pack the item in its original packaging with all accessories and documentation. Include your RA number in the package.
Ship the Return
Ship the item to the address provided by our team. For defective items, we'll provide a prepaid shipping label. For other returns, return shipping costs are the customer's responsibility.
Receive Refund or Replacement
Once we receive and inspect your return, we'll process your refund or send the replacement within 7-10 business days.
Refund & Exchange Details
Refund Processing Time
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Bank transfer refunds may take an additional 3-5 business days to appear in your account.
Refund Amount
For eligible returns, you will receive a full refund of the product price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you wish to exchange an item for a different product or variant, we'll process it as a return and new order. Any price difference will be charged or refunded accordingly.
Important Notes
- The 7-day return period starts from the date of delivery, not the date of order.
- For damaged or defective items, please take photos and videos as evidence. This helps us process your claim faster and improve our quality control.
- If you receive a defective product covered under warranty, we recommend contacting us for warranty service rather than returning the item.
- We reserve the right to refuse returns that do not meet our return policy criteria or arrive in unsatisfactory condition.
- This return policy does not affect your statutory rights as a consumer under Bangladesh consumer protection laws.
Need Help with a Return?
Our customer service team is here to assist you with the return process.