Warranty Information
All our laboratory equipment comes with comprehensive warranty coverage. Your investment is protected with manufacturer warranties and our dedicated after-sales support.
Manufacturer Warranty
1-3 years coverage depending on product
Repair & Support
Free repairs for manufacturing defects
Technical Assistance
Lifetime technical support for all products
Warranty Coverage by Product Category
Standard warranty periods for different types of laboratory equipment
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| Analytical Balances | 2-3 Years | Parts, labor, and calibration services |
| Microscopes | 3 Years | Optical and mechanical components |
| pH Meters | 2 Years | Electronics and sensor (probes: 6 months) |
| Spectrophotometers | 2-3 Years | Electronics, optics, and light source |
| Centrifuges | 2 Years | Motor and control system |
| Autoclaves | 1-2 Years | Heating elements and pressure systems |
| Incubators & Ovens | 1-2 Years | Heating/cooling systems and controls |
| Pipettes (Electronic) | 2 Years | Mechanical and electronic components |
| Glassware & Consumables | No Warranty | Returns only for manufacturing defects |
* Specific warranty terms may vary by manufacturer and model. Please check product page for exact warranty details.
What's Covered
Issues covered under warranty
Manufacturing Defects
Defects in materials or workmanship that existed at the time of manufacture
Component Failure
Failure of genuine parts or components during normal use within warranty period
Electronic/Mechanical Malfunctions
Electrical or mechanical failures not caused by misuse or external factors
Software/Firmware Issues
Software bugs or firmware issues (free updates provided during warranty period)
What's Not Covered
Issues excluded from warranty coverage
Misuse or Abuse
Damage from improper use, negligence, or use beyond specified operating parameters
Unauthorized Modifications
Repairs or modifications performed by non-authorized technicians
Wear and Tear
Normal deterioration from regular use (filters, lamps, fuses, batteries, etc.)
Accidental Damage
Damage from drops, spills, electrical surges, or environmental factors
Consumable Parts
Disposable or consumable items (electrodes, cuvettes, reagents, tubing, etc.)
Cosmetic Damage
Scratches, dents, or discoloration that don't affect functionality
How to Claim Warranty
Steps to get warranty service for your equipment
Contact Our Support Team
Call us at +880 1684-248220 or email dellmedscientific@gmail.com with:
- • Order number or invoice
- • Product model and serial number
- • Description of the problem
- • Photos or videos of the issue (if applicable)
Diagnosis & Authorization
Our technical team will diagnose the issue remotely or schedule an on-site inspection if needed. Once verified as a warranty claim, you'll receive a Warranty Claim Authorization number.
Repair or Replacement
Depending on the issue, we will either:
- • Arrange on-site repair by our technicians
- • Pick up the equipment for repair at our facility
- • Replace the defective unit with a new one
Testing & Return
After repair or replacement, the equipment will be tested to ensure proper functionality before being returned to you. Turnaround time is typically 5-15 business days depending on the issue.
Additional Services
Services beyond standard warranty
Extended Warranty
Purchase extended warranty plans to extend coverage beyond the standard period. Contact us for pricing and terms.
Preventive Maintenance
Annual maintenance contracts (AMC) available for regular servicing, calibration, and preventive care to extend equipment life and ensure optimal performance.
Calibration Services
Certified calibration services for analytical instruments. Essential for maintaining accuracy and meeting quality standards. First calibration often included in warranty; subsequent calibrations charged separately.
Technical Support
Free lifetime technical support via phone and email for troubleshooting, operation guidance, and maintenance tips, even after warranty expiry.
Important Information
- Keep your purchase invoice and warranty certificate in a safe place. They are required for warranty claims.
- Warranty period starts from the date of delivery/installation, not the date of purchase.
- Register your product within 30 days of purchase to ensure warranty coverage and receive important updates.
- Follow the operating instructions and maintenance guidelines provided in the user manual to avoid voiding warranty.
- For institutional customers, we offer customized warranty and service agreements. Contact our sales team for details.
- Warranty is non-transferable and valid only for the original purchaser.
Need Warranty Service?
Our technical support team is ready to assist you with warranty claims and service.